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IT & Service Specialist

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Do you have an in-depth understanding of IT support processes? Do you have communications skills? Are you experienced in customer service? Are you technologically savvy? Do you enjoy assisting others?

We are looking to add a qualified, highly motivated, consistent, and result-oriented IT & Service Specialist to our team in Sofia.
If you like to be well informed on the latest developments and trends in the IT industry and you feel ready to contribute to the safety and security of society. If you are a great team player with a passion for Information Technology, and you have what it takes to deliver excellent customer service, you might be the right candidate for this position!
To apply for this position, you should have a solid Information Technology background combined with customer service experience.
As an IT & Service Specialist, you will perform on-site or remote servicing, repair and installation of hardware, software and network components. You will provide internal and external IT assistance. You will execute requests in person, by mail or phone. You will join us in the execution of projects for customers including airports, harbours, customs and border authorities.

Duties and Responsibilities:

• Resolve IT support issues
• Install new software and hardware components
• Possess working knowledge of our and end-user equipment technology
• Troubleshoot and resolve issues on our and customer IT equipment
• Perform necessary upgrades to the network infrastructure
• Regularly evaluate our IT systems to ensure they meet the necessary demands
• Ensure data storage is safe and secure. Maintaining, backing up and securing databases, as well as
restoring files as needed
• Educate co-workers about network security and best practices for computer usage
• Support the day-to-day operations of our computer network
• Document, monitor and file all case related details and documents
• Ensure high quality technical support and increase client satisfaction
• Provide technical support to co-workers
• Contribute to improving customer support
• Identify areas of improvement and suggest possible upgrades and changes

15 ноември 2019 - 14 декември 2019
Данлекс ЕООД

За повече информация: JobTiger.bg

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